Our Repair Process
Devices covered by Secured Tech Solutions’ ADP follow our simple repair process for repairs and there is no charge to you – charges are filed directly with the insurance company. If devices are deemed unrepairable (total loss), you receive a check for the value of the device.
1. Retrieve Broken Device
Your device is broken – now what? Whatever repair(s) your device may need, Secured Tech Solutions offers a quick and easy repair process with exemplary repair results.
2. Log on to STS Website
Use our site to submit your request for a repair. In 90 seconds or less you can enter the information Secured Tech needs to initiate your repairs.
3. Print Label And Ship
Shortly after requesting a repair on Secured Tech Solutions’ website, you will receive a prepaid shipping label. Box up your device, print the label, attach it to the box, and send it to STS!
4. STS Receives & Repairs
Secured Tech conducts a thorough diagnosis on every device they receive. Any new problems will be communicated to you before they are fixed. Secured Tech strives for a one-week turnaround on all repairs.
5. Receive Repair Device
Check the mail! Your repair device will arrive 1-2 business days after you receive the tracking information. Your repaired device arrives clean and charged; begin using it immediately.
6. Live Happily Ever After
Enjoy your repaired device and feel confident that if something happens again, Secured Tech Solutions is just a click and ship away from repair.
Easy to Use
Secured Tech Solutions partners with RepairShopr to provide customers with an easy to access and use online portal. Our portal allows you to input repairs, approve/decline estimates and pay invoices, check for status updates and keep tabs on your repair and financial history.
Benefits of our ADP
No Limit On Claims
Coverage Cost as Low as $28
3 Year Options for iPads
Request a Quote for Accidental Damage Protection
Complete this form so we can learn more about your district’s devices to get a quote right away!